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GILA CROSSING COMMUNITY SCHOOL

OFFICE RECEPTIONIST | JOB DESCRIPTION

Contract: 12 months
Non-Exempt Hourly Rate: $18.14-$22.89
Reports to: Office Manager
Schedule: M-F, 7:30am-4:00pm

JOB SUMMARY:

The Office Receptionist independently manages daily front desk operations and serves as the first point of contact for students, families, staff, and visitors. This position provides excellent customer service, supports attendance and enrollment processes, assists the Office Manager, and helps maintain a safe, organized, and welcoming school environment.

QUALIFICATIONS

High school diploma or equivalent required, and one year of office/clerical support experience.
Demonstrate working knowledge of basic office procedures, data entry, and a variety of computer applications (e.g. Word, Excel, Infinite Campus, etc.).
First Aid/CPR Certified.
Valid Arizona Driver’s License.
Ability to successfully pass a pre-employment drug test and extensive background check.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of office procedures, customer service practices, and recordkeeping.
Ability to independently manage front desk operations and prioritize multiple tasks with minimal supervision.
Strong verbal and written communication skills.
Ability to provide professional, courteous service to students, families, staff, and visitors.
Ability to follow visitor management, student release, and campus safety procedures.
Ability to maintain accurate records and protect confidential information.
Ability to collaborate effectively with the Office Manager, Attendance Specialist, and school staff.
Strong organizational skills, attention to detail, problem-solving, and sound judgment.
Creative and personable, with the ability to bring fun, enthusiasm, and school spirit to the front office and engage positively with young students.
Ability to remain professional and adaptable in a busy school environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Front Desk Operations

Maintain an organized and welcoming office environment.
Maintain consistent front desk coverage during assigned work hours and coordinate coverage for breaks, absences, or other necessary periods.
Answer phones, greet visitors, respond to inquiries, and direct communications appropriately.
Stay informed of the school calendar, key points of contact, and daily schedule changes to accurately assist students, families, staff, visitors, and substitutes.
Receive and route parent messages, transportation changes, early dismissal requests, and other student-related communications according to school procedures.
Assist with emergency communications, student accountability procedures, and visitor management during drills or actual emergencies.
Resolve routine questions and concerns and refer disciplinary matters, complaints, confidential issues, and escalated concerns to the appropriate administrator.
Maintain confidentiality and handle sensitive information appropriately.

Attendance and Enrollment

Assist with attendance documentation, absence notifications, and related records.
Collaborate with the Attendance Specialist to maintain accurate attendance information and communicate with families.
Assist families with enrollment inquiries, registration paperwork, required documentation and withdrawals.
Accurately enter and retrieve information using the student information system, visitor management software, and other school applications.

Administrative and Staff Support

Support the Office Manager with daily administrative tasks, filing, copying, records, and office supplies
Welcome external substitutes, complete check-in procedures, and provide schedules, assignments, and necessary materials.
Communicate messages, schedule changes, and relevant information to staff promptly.
Assist with other office needs to ensure smooth daily operations.

PROBATIONARY PERIOD: Newly appointed employees will be subject to an initial ninety (90) calendar day probation period.

PHYSICAL DEMANDS: The usual and customary methods of performing the job's functions require the following physical demands: some lifting, carrying, pushing, and/or pulling; and significant fine finger dexterity. This job is performed in a generally clean and healthy environment.

WORK ENVIRONMENT: The noise level in the work environment is usually quiet.

The duties listed above are only intended as illustrations of the various types and scope of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment or extension of the position. The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and the requirements of the position change.

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